Frequently Asked Questions

It depends on the product, vendor availability, and customization method. Once we confirm details and approvals, we’ll provide a realistic timeline.

When capacity allows, yes. Rush availability varies and may involve additional fees or limited options. Contact us with your deadline.

If production hasn’t started, changes may be possible. If items are already customized or in production, changes may not be feasible.

Yes. We can ship across the continental U.S. If you have special delivery needs, tell us at the time of ordering.

Yes. Pickup is available when your order is completed and passes QC (especially for custom work). This is free of charge and within our regular business hours.

When available, yes. Note: expedited shipping does not reduce production time for customized items.

For full return and exchange policies click here.

Yes, we offer digitizing services. Digitizing is a one-time process that converts your artwork into a stitch-ready embroidery file. Once the file has been created, it can be reused for future orders, so you won't need to pay for digitizing again unless the logo or artwork changes.

Yes. We can help refine or rebuild artwork so it is production-ready for printing, embroidery and engraving.

Often yes. We’ll check the coating/material first and confirm expected results before engraving.

Our portals are a custom online store built around your department's approved items, pricing, and ordering rules so your team orders the correct gear every time. Learn more at Department Portals