Order in-store, through your department portal (if applicable), or by contacting our team. For custom work, we confirm artwork, placement, and quantities before production.

Item/brand, sizes and quantities, customization method (embroidery/DTF/HTV/engraving), artwork/logo files, placement notes, and your deadline.

Yes for most custom jobs. We provide a proof so placement and layout are approved before production.

Yes. Bring a sample or provide photos with measurements. We can standardize placement for repeatable reorders.

It depends on the product, vendor availability, and customization method. Once we confirm details and approvals, we’ll provide a realistic timeline.

When capacity allows, yes. Rush availability varies and may involve additional fees or limited options. Contact us with your deadline.

Some methods (especially screen printing) can have practical minimums. DTF/HTV and embroidery can work well for small runs.

If production hasn’t started, changes may be possible. If items are already customized or in production, changes may not be feasible.

Yes. We can ship across the continental U.S. If you have special delivery needs, tell us at the time of ordering.

When available, tracking is provided once the carrier processes the shipment.

Carrier delays can happen due to weather or unforeseen events. We can help you track the package, but shipping charges are generally not refundable.

Yes. Pickup is available when your order is completed and passes QC (especially for custom work).

Sometimes—if the order hasn’t shipped. Once shipped, address changes are limited by the carrier and may add fees.

Yes, when practical. We can bundle by individual or role to make distribution easier for departments.

When available, yes. Note: expedited shipping does not reduce production time for customized items.

In some cases, depending on the carrier and item type. Contact us and we’ll confirm options.

Most customized items are not returnable unless there is a defect or an error on our part. If something is wrong, contact us promptly so we can fix it.

Many non-custom items may be eligible for return in new/unused condition. Some categories have restrictions. Contact us with your order info for confirmation.

If the item is not customized and is unused, we can often help with an exchange. For decorated items, confirm sizing before decoration whenever possible.

As soon as possible after delivery or pickup so we can verify details and resolve quickly.

Contact us with photos and your order info. We’ll determine whether it’s shipping-related, manufacturer-related, or decoration-related and guide next steps.

Yes, when applicable. We can help coordinate warranty steps and documentation when the manufacturer supports it.

If it differs from the approved proof or agreed spec, contact us right away. We track approvals to keep quality and consistency under control.

We aim to make it simple: send your order number, photos, and a short description, and we’ll guide resolution.

It depends on fabric, artwork detail, durability, and quantity. We’ll recommend embroidery, DTF, HTV, engraving, or another method based on your goals.

Yes. Digitizing converts artwork into a stitch-ready file. Once created, it can be reused for repeat orders (unless the logo changes).

Yes. We can help refine or rebuild artwork so it is production-ready for printing, embroidery, engraving, and web use.

We can closely match colors and provide proofing guidance to keep branding consistent across items.

Yes. We can sew patches, identifiers, and name tapes to spec and help standardize placement for reorders.

Yes. We provide hemming, tailoring, repairs, and uniform modifications. Bring items in-store for review.

We store approved layouts (placement, size, and decoration details) so repeat orders match across shifts, years, and new hires.

Often yes. We’ll check the coating/material first and confirm expected results before engraving.

A portal is a custom online store built around your approved items, pricing, and ordering rules so your team orders the correct gear every time.

Yes. Portals can be configured with approvals, spending limits, and role-based access depending on how your organization purchases.

Yes. Most department portals are curated so the catalog matches policy/spec and keeps uniforms consistent.

Yes. We can coordinate inventory, decoration, packing, and delivery/pickup workflows based on your setup.

Yes. With stored specs and approved items, adding new team members is straightforward and consistent.

Yes. Portals can be staff-only, public, or hybrid depending on your goals (fundraisers, fan gear, branded merch).

For qualifying organizations, we can apply tax-exempt settings once documentation is provided, and it can be automated inside portals.

Yes. Contract pricing or department rates can be built in so users automatically see the correct price.