Hassle-Free Warranty Support

Warranty Headaches? We Handle It.

When something fails, you shouldn’t have to chase manufacturers, fill out confusing forms, or play phone tag just to get your gear repaired or replaced. With Taft360’s hassle-free warranty support, you hand it to us—and we do the work.

One call. One contact. We deal with the rest.

We coordinate with the manufacturer on your behalf.
We handle paperwork, approvals, and shipping.
You get status updates and a clear answer instead of a runaround.

Start a Warranty Request See how our process works

Coverage & Support

What Our Hassle-Free Warranty Includes

Every manufacturer has their own rules and timelines. We live in that world so you don’t have to. Here’s how we plug in and what we typically help with.

What We Handle

We Do the Legwork

If you purchased the item through Taft360, we can step in and take point on the warranty process from start to finish.

Confirming eligibility and warranty terms.
Gathering photos, serial numbers, and documentation.
Submitting claims directly to the manufacturer.
Coordinating shipping, RA numbers, and replacements.
Tracking progress and updating you along the way.

You don’t have to remember who to call or what form to fill out. You contact us—we connect the dots.

Typical Warranty Items

Common Gear We Help With

Coverage always follows the manufacturer’s policy, but we regularly help customers with:

Defects in uniforms, outerwear, and footwear.
Body armor shell or stitching issues (per manufacturer rules).
Hardware failures on belts, holsters, and duty gear.
Electronics and lighting from specific outfitting partners.

Normal wear and tear, abuse, or out-of-policy use usually aren’t covered—but we’ll still help you find the best repair or replacement option.

Process

How Our Warranty Process Works

No multiple logins, no “please hold,” no bouncing between reps. Here’s what happens once you tell us something failed.

Tell Us What Happened

Send us the basics—what the item is, what went wrong, and roughly when it was purchased. Photos and a quick description help speed things up.

We Check Eligibility

We verify the purchase through Taft360 and review the manufacturer’s warranty policy so we know what’s likely to be approved before anything ships.

We File & Manage the Claim

Our team handles the claim submission, RA numbers, and communication with the manufacturer. If they need more info, we handle that too.

Repair, Replacement, or Next Steps

Once the manufacturer decides, we coordinate repair or replacement. If something isn’t covered, we give you clear options and pricing.

Why It Matters

Why You Want Taft360 in the Middle

Your time is too valuable to spend chasing warranty reps. Let your people stay focused on calls, training, and operations while we deal with the back-end.

Less Admin Hassle

One point of contact instead of multiple vendors.
No guessing which manufacturer handles what.
No losing track of claim numbers and emails.
We keep a record of what’s been submitted and resolved.

Better Experience for Your Team

Officers and staff hand gear to you or us—we handle the rest.
Clear expectations on timelines and outcomes.
We advocate for you with the manufacturer when it’s gray area.
When possible, we help keep people in gear while items are away.